How to Sign up on BitMEX
How to Sign up on BitMEX with Email
1. First go to the BitMEX website, and click on [Register].
2. A pop-up window will come up, fill out your email and the password for your account and choose your Country/Region. Remember to tick the box that you accept with the Terms of Service.
3. Click on [Register].
4. The Registration email will be sent to your email, open your email and check it.
5. Open the mail and click on [Confirm Your Email].
6. A pop-up Login window will come up, Click on [Login] to log in to your account and continue the next step.
7. This is the BitMEX home page after you register successfully.
How to Sign up on the BitMEX App
1. Open the app BitMEX on your phone, and click on [Register].
2. Fill out your information, tick on the box that you accept the Terms of Service, and click on [Register].
3. A registration Email will be sent to your mailbox, check your email then.
4. Click on [Confirm Your Email] to confirm the email and continue.
5. Open your app again and log in. Click on [Accept and Sign In].
6. Here is the home page after you register successfully.
Frequently Asked Questions (FAQ)
Why am I not receiving emails from BitMEX?
If you’re not receiving emails from BitMEX, try the following troubleshooting steps:
- Check the Spam filters in your mailbox. There is a chance our email may have ended up in your Spam or Promotions folders.
- Ensure BitMEX support email is added to your email whitelist and try to request the emails again.
If you are still not receiving emails from us, please contact us using the email address linked to your account. We will further investigate why emails are not being delivered.
Can I have more than one BitMEX account?
You can only register one BitMEX account, however, you can create up to 5 subaccounts tied to that one.
How can I change my email address?
To change the email address that’s associated with your BitMEX account, please reach out to support.
How can I close/delete my account?
To close your account, there are two options available depending on whether or not you have the BitMEX app downloaded.
If you have the app, you can request to close your account by following these steps:
- Tap on the More tab located at the bottom of the navigation menu
- Select Account and scroll down to the bottom of the page
- Tap on Delete account permanently
If you don’t have the app downloaded, you can reach out to support asking them to close your account.
Why was my account marked as spam?
If an account has too many open orders with a gross value of less than 0.0001 XBT, the account will be labeled as a spam account and all proceeding orders that are smaller than 0.0001 XBT in size will automatically become hidden orders.
Spam accounts are re-evaluated every 24 hours and may return to normal provided that trading behaviour has changed.
For more details on the spam mechanism please see our REST API docs on Minimum Order Size.
