How to Login and Deposit on BitMEX

Apr 29, 2024

Navigating the BitMEX platform with confidence begins with mastering the login and deposit procedures. This guide provides a detailed walkthrough to ensure a seamless and secure experience when accessing your BitMEX account and initiating deposits.

How to Login Account in BitMEX

How to Login your BitMEX account

1. Open the BitMEX website and click on [Login] in the top right corner.

2. Fill out your email and password to log in.

3. Click on [Log In] to log in to your account.

4. This is the home page of BitMEX when you log in successfully.

How to Login on the BitMEX app

1. Open your BitMEX app on your phone and click on [Login].

2. Fill out your email and password to log in, remember to tick on the box to verify that you are human.

3. Click on [Accept and Sign In] to continue.

4. Set up your 2nd password to ensure the security.

5. Here is the home page after you login successfully.

I forgot the password for the BitMEX account

1. Open the BitMEX website and click on [Login] in the top right corner.

2. Click on [Forgot Password].

3. Fill out your email address.

4. Click on [Reset Password] to continue.

5. The password reset request is successful, open your mail box and check for the mail.

6. Click on [Reset My Password] to continue.

7. Type in the new password that you want.

8. Click on [Confirm New Password] to complete.

9. A pop-up window will come up to ask you to log in again. Fill out the email and the new password then click on [Log In] to complete.

10. Congratulations, you reset your password successfully.

Frequently Asked Questions (FAQ)

What is a Two-factor token (2FA)?

Two-factor authentication (2FA) is an extra layer of security used to make sure that people trying to gain access to an online account are who they say they are. If you have 2FA enabled on your BitMEX account, you would only be able to log in if you’ve also entered the 2FA code generated by your 2FA device.

This prevents hackers with stolen passwords from logging into your account without additional verification from your phone or security device.

Is 2FA mandatory?

To enhance account security, 2FA has become mandatory for on-chain withdrawals as of 26 October 2021 at 04:00 UTC.

How do I enable 2FA?

1. Go to the Security Centre.

2. Click the Add TOTP or Add Yubikey button.

3. Scan the QR code using your mobile device with your preferred authentication app

4. Enter the security token the app has generated into the Two-Factor Token field on BitMEX

5. Click the Confirm TOTP button

What happens once I enable 2FA?

Once you’ve successfully confirmed it, 2FA will be added to your account. You will need to enter the 2FA code your device generates every time you wish to log in or withdraw from BitMEX.

What if I lost my 2FA?

Setting up 2FA again using Authenticator Code/QR code

If you keep a record of the Authenticator code or QR code that you see on the Security Centre when you click Add TOTP or Add Yubikey, you can use that to set it up again on your device. These codes are only visible when you set up your 2FA and will not be there after your 2FA is enabled already.

All you’ll need to do to set it up again is to scan the QR code or enter the Authenticator code into Google Authenticator or the Authy app. It will then generate the one-time passwords you can enter into the Two Factor token field on the login page.

Here are the exact steps you would need to take:

Install and open an authenticator app on your device
Add account (+ icon for Google Authenticator.Setting Add Account for Authy)
Select Enter Setup Key or Enter Code Manually

Disabling 2FA through Reset Code

Once you have added 2FA to your account, you can get a Reset Code at the Security Centre. If you write it down and store it somewhere safe you’ll be able to use it to reset your 2FA.

Contacting Support to disable 2FA
As a last resort, if you don’t have your Authenticator or Reset code, you can contact Support, asking them to disable your 2FA. Through this method, you’ll need to complete an ID verification which can take up to 24 hours to get approved.

Why is my 2FA invalid?

The most common reason 2FA is invalid is because the date or time is not set up correctly on your device.

To fix this, for Google Authenticator on Android, please follow the steps below:

Open the Google Authenticator app
Go to Settings
Click on Time correction for codes
Click Sync Now

If you’re using iOS, please follow the steps below:

Open your device’s Settings
Go to General Date Time
Turn on Set Automatically and allow your device to use its current location to determine the correct time zone

My time is correct but I’m still getting invalid 2FA:

If your time is set up correctly and it’s in sync with the device you’re trying to log in from, you could be getting invalid 2FA because you’re not entering the 2FA for the platform you’re trying to log into. For example, if you also have a Testnet account with 2FA and you’re accidentally trying to use that code to log in to the BitMEX mainnet, it will be an invalid 2FA code.

If that’s not the case, please have a look at What if I lose my 2FA? article to see what you can do to get it disabled.

Why should I enable 2FA on my account?

Securing your account with two-factor authentication (2FA) is one of the most important steps when opening any cryptocurrency trading account or wallet. 2FA makes it extremely difficult for bad actors to access your account, even if your email address and passwords are compromised.

How to Deposit to BitMEX

How to Buy Crypto with Credit/Debit Card on BitMEX

Buy Crypto with Credit/Debit Card (Web)

1. Go to the BitMEX website and click on [Buy Crypto].

2. Click on [Buy Now] to continue.

3. A pop-up window will come up, you can choose the fiat currency that you want to pay, and the types of coins you prefer.

4. You can also choose the types of paying, here I choose credit card.

5. You could also choose the crypto supplier by clicking on the [By Sardine], the default supplier is Sardine.

6. Different suppliers will offer different ratios of crypto that you get.

7. For example, if I want to buy 100 USD of ETH, I type in 100 in the [You spend] section, the system will convert it automatically for me, then click on [Buy ETH] to complete the process.

Buy Crypto with Credit/Debit Card (App)

1. Open your BitMEX app on your phone. Click on [Buy] to continue.

2. Click on [Launch OnRamper] to continue.

3. Here you could fill out the amount of crypto that you want to buy, you could also choose the currency fiat or the types of crypto, the payment method that you prefer, or the crypto supplier by clicking on the [By Sardine], the default supplier is Sardine.

4. Different suppliers will offer different ratios of crypto that you receive.

5. For example, if I want to buy 100 USD of ETH by Sardine by using credit card, the system will convert it automatically into 0.023079 ETH. Click [Buy ETH] to complete.

How to Buy Crypto with Bank Transfer on BitMEX

Buy Crypto with Bank Transfer (Web)

1. Go to the BitMEX website and click on [Buy Crypto].

2. Click on [Buy Now] to continue.

3. A pop-up window will come up, and you can choose the fiat currency that you want to pay, and the types of coins you prefer.

4. You can also choose the types of payment, here I choose bank transfer by any bank that you want to.

5. You could also choose the crypto supplier by clicking on the [By Sardine], the default supplier is Sardine.

6. Different suppliers will offer different ratios of crypto that you get.

7. For example, if I want to buy 100 EUR of ETH, I type in 100 in the [You spend] section, the system will convert it automatically for me, then click on [Buy ETH] to complete the process.

Buy Crypto with Bank Transfer (App)

1. Open your BitMEX app on your phone. Click on [Buy] to continue.

2. Click on [Launch OnRamper] to continue.

4. Different suppliers will offer different ratios of crypto that you receive.

5. For example, if I want to buy 100 EUR of ETH by Banxa using a Bank Transfer from a provider named Sepa, the system will convert it automatically into 0.029048 ETH. Click [Buy ETH] to complete.

How to Deposit Crypto on BitMEX

Deposit Crypto on BitMEX (Web)

1. Click on the wallet icon in the top right corner.

2. Click on [Deposit] to continue.

3. Choose the Currency and Network that you prefer to deposit. You could scan the QR code below to deposit or you could deposit in the address below.

Deposit Crypto on BitMEX (App)

1. Open the BitMEX app on your phone. Click on the [Deposit] to continue.

2. Select a coin to deposit.

3. You could scan the QR code below to deposit or you could deposit in the address below.

Frequently Asked Questions

Can I deposit directly from my bank?

At the moment, we don’t accept deposits from banks. However, you can use our Buy Crypto feature where you can purchase assets through our partners which get directly deposited into your BitMEX wallet.