How to Open Account and Withdraw from BitMEX
How to Open an Account on BitMEX
How to Open an Account on BitMEX with Email
1. First go to the BitMEX website, and click on [Register].
2. A pop-up window will come up, fill out your email and the password for your account and choose your Country/Region. Remember to tick the box that you accept with the Terms of Service.
3. Click on [Register].
4. The Registration email will be sent to your email, open your email and check it.
5. Open the mail and click on [Confirm Your Email].
6. A pop-up Login window will come up, Click on [Login] to log in to your account and continue the next step.
7. This is the BitMEX home page after you register successfully.
How to Open an Account on the BitMEX App
1. Open the app BitMEX on your phone, and click on [Register].
2. Fill out your information, tick on the box that you accept the Terms of Service, and click on [Register].
3. A registration Email will be sent to your mailbox, check your email then.
4. Click on [Confirm Your Email] to confirm the email and continue.
5. Open your app again and log in. Click on [Accept and Sign In].
6. Here is the home page after you register successfully.
Frequently Asked Questions (FAQ)
Why am I not receiving emails from BitMEX?
If you’re not receiving emails from BitMEX, try the following troubleshooting steps:
- Check the Spam filters in your mailbox. There is a chance our email may have ended up in your Spam or Promotions folders.
- Ensure BitMEX support email is added to your email whitelist and try to request the emails again.
If you are still not receiving emails from us, please contact us using the email address linked to your account. We will further investigate why emails are not being delivered.
Can I have more than one BitMEX account?
You can only register one BitMEX account, however, you can create up to 5 subaccounts tied to that one.
How can I change my email address?
To change the email address that’s associated with your BitMEX account, please reach out to support.
How can I close/delete my account?
To close your account, there are two options available depending on whether or not you have the BitMEX app downloaded.
If you have the app, you can request to close your account by following these steps:
- Tap on the More tab located at the bottom of the navigation menu
- Select Account and scroll down to the bottom of the page
- Tap on Delete account permanently
If you don’t have the app downloaded, you can reach out to support asking them to close your account.
Why was my account marked as spam?
If an account has too many open orders with a gross value of less than 0.0001 XBT, the account will be labeled as a spam account and all proceeding orders that are smaller than 0.0001 XBT in size will automatically become hidden orders.
Spam accounts are re-evaluated every 24 hours and may return to normal provided that trading behaviour has changed.
For more details on the spam mechanism please see our REST API docs on Minimum Order Size.
How to Withdraw from BitMEX
Withdraw Crypto on BitMEX (Web)
1. Open the BitMEX website and click on the wallet icon on the top right corner of the page.
2. Click on [Withdraw] to continue.
3. Select the currency and the network that you prefer, and type in the address and the amount you want to withdraw.
4. After that, click on [Continue] to start withdrawing.
Withdraw Crypto on BitMEX (App)
1. Open the BitMEX app on your phone, then click on the [Wallet] on the bar below.
2. Click on [Withdraw] to continue.
3. Click on the arrow button to add the address that you want to withdraw.
4. Select the types of crypto, and network and type in the address, then name a label for this address. Tick the box below for an easier withdrawal process.
5. Click on [Confirm] to confirm the address.
6. After that click on [Withdraw] one more time to start withdrawing.
7. Select the address you want to withdraw to.
8. Due to the setup you made before, now just need to type in the amount and then click on [Continue] to complete.
Frequently Asked Questions (FAQ)
Where is my withdrawal?
If you’ve submitted a withdrawal request and you’re wondering why you haven’t received the funds yet, you can refer to its Status on the Transaction History page to see where it’s at:
What are the withdrawal stages and what do the statuses mean?
| Status | Definition |
|---|---|
| Pending |
Your withdrawal is waiting for you to confirm the request with your email. Make sure to check your inbox and confirm it within 30 minutes of your request to prevent it from getting canceled. If you haven’t received a confirmation email, refer to Why am I not receiving emails from BitMEX? |
| Confirmed |
Your withdrawal was confirmed on your end (through your email if it was required) and is waiting to be processed by our system. All withdrawals, except XBT, are processed in real time. XBT withdrawals that are smaller than 5 BTC are processed hourly. Larger XBT withdrawals or those that require additional security screening are processed only once per day at 13:00 UTC. |
| Processing | Your withdrawal is being processed by our system and will be sent out shortly. |
| Completed |
We’ve broadcast your withdrawal to the network. This doesn’t mean the transaction has been completed/confirmed on the blockchain - you’ll need to check that separately using your Transaction ID/address on a Block Explorer. |
| Canceled |
Your withdrawal request was unsuccessful. |
My withdrawal has been completed but I still haven’t received it
Before you can get to the bottom of why your withdrawal is taking a while, you’ll first need to check the status of it is on the Transaction History page:
If the Status doesn’t say Completed, You can use this guide to figure out where your withdrawal is and when it will be completed.
If your withdrawal has been completed on our end already, and you haven’t received it yet, it could be because the transaction is currently unconfirmed on the blockchain. You can check whether that’s the case by entering the TX shown on Transaction History on a Block Explorer.
How long will the transaction take to get confirmed?
The time it will take for miners to confirm your transaction on the blockchain will depend on the fee paid and the current network conditions. You can use this third-party tool to see an estimated wait time per fee paid
Why are my withdrawals disabled? (Withdrawal Ban)
If you have a temporary withdrawal ban on your account, it could be due to the following security reasons:
- You’ve reset your password within the last 24 hours
- You’ve enabled 2FA on your account within the last 24 hours
- You’ve disabled 2FA on your account within the last 72 hours
- You’ve changed your email address within the last 72 hours
The withdrawal ban for these cases will be automatically lifted once the times mentioned above have passed.
Why was my withdrawal canceled?
If your withdrawal was canceled, it was likely because you didn’t confirm it through your email within 30 minutes of making the request.
After submitting a withdrawal, please check your inbox for the confirmation email and click on the View Withdrawal button to confirm it.
Are there any withdrawal limitations?
Your entire Available Balance can be withdrawn at any time. This means that Unrealised Profits cannot be withdrawn, they must be realized first.
Furthermore, if you have a cross position, withdrawing from your Available Balance will reduce the amount of margin available to the position and in turn affect the liquidation price.
See the Margin Term Reference for more information about the definition of Available Balance.
How do I cancel my withdrawal?
How to cancel your withdrawal and whether it’s possible depends on the withdrawal’s status, which can be seen on the Transaction History page:
|
Withdrawal Status |
Action to Cancel |
|---|---|
|
Pending |
Click View Withdrawal in the verification email |
|
Confirmed |
Click cancel this withdrawal in the confirmation email
|
|
Processing |
Contact Support for possible cancellation |
|
Completed |
Cannot be canceled; already broadcasted to the network |
Is there a withdrawal fee?
BitMEX does not charge a fee to withdraw. However, there is a minimum Network Fee that is paid to the miners who process your transaction. The Network Fee is set dynamically based on network conditions. This fee does not go to BitMEX.
