How to Sign in and Withdraw from BitMEX

How to Sign in to BitMEX

How to Sign in your BitMEX account

1. Open the BitMEX website and click on [Login] in the top right corner.

2. Fill out your email and password to log in.

3. Click on [Log In] to log in to your account.

4. This is the home page of BitMEX when you log in successfully.

How to Sign in on the BitMEX app

1. Open your BitMEX app on your phone and click on [Login].

2. Fill out your email and password to log in, remember to tick on the box to verify that you are human.

3. Click on [Accept and Sign In] to continue.

4. Set up your 2nd password to ensure the security.

5. Here is the home page after you login successfully.

I forgot the password for the BitMEX account

1. Open the BitMEX website and click on [Login] in the top right corner.

2. Click on [Forgot Password].

3. Fill out your email address.

4. Click on [Reset Password] to continue.

5. The password reset request is successful, open your mail box and check for the mail.

6. Click on [Reset My Password] to continue.

7. Type in the new password that you want.

8. Click on [Confirm New Password] to complete.

9. A pop-up window will come up to ask you to log in again. Fill out the email and the new password then click on [Log In] to complete.

10. Congratulations, you reset your password successfully.

Frequently Asked Questions (FAQ)

What is a Two-factor token (2FA)?

Two-factor authentication (2FA) is an extra layer of security used to make sure that people trying to gain access to an online account are who they say they are. If you have 2FA enabled on your BitMEX account, you would only be able to log in if you’ve also entered the 2FA code generated by your 2FA device. 

This prevents hackers with stolen passwords from logging into your account without additional verification from your phone or security device. 
 

Is 2FA mandatory?

To enhance account security, 2FA has become mandatory for on-chain withdrawals as of 26 October 2021 at 04:00 UTC.
 

How do I enable 2FA?

1. Go to the Security Centre.

2. Click the Add TOTP or Add Yubikey button.


3. Scan the QR code using your mobile device with your preferred authentication app

4. Enter the security token the app has generated into the Two-Factor Token field on BitMEX

5. Click the Confirm TOTP button

What happens once I enable 2FA?

Once you’ve successfully confirmed it, 2FA will be added to your account. You will need to enter the 2FA code your device generates every time you wish to log in or withdraw from BitMEX.

What if I lost my 2FA? 

Setting up 2FA again using Authenticator Code/QR code

If you keep a record of the Authenticator code or QR code that you see on the Security Centre when you click Add TOTP or Add Yubikey, you can use that to set it up again on your device. These codes are only visible when you set up your 2FA and will not be there after your 2FA is enabled already.

All you’ll need to do to set it up again is to scan the QR code or enter the Authenticator code into Google Authenticator or the Authy app. It will then generate the one-time passwords you can enter into the Two Factor token field on the login page. 

Here are the exact steps you would need to take:

1. Install and open an authenticator app on your device
2. Add account (+ icon for Google Authenticator.Setting  Add Account for Authy)
3. Select Enter Setup Key or Enter Code Manually

Disabling 2FA through Reset Code

Once you have added 2FA to your account, you can get a Reset Code at the Security Centre. If you write it down and store it somewhere safe you’ll be able to use it to reset your 2FA.

Contacting Support to disable 2FA
As a last resort, if you don’t have your Authenticator or Reset code, you can contact Support, asking them to disable your 2FA. Through this method, you’ll need to complete an ID verification which can take up to 24 hours to get approved. 
 

Why is my 2FA invalid?

The most common reason 2FA is invalid is because the date or time is not set up correctly on your device. 

To fix this, for Google Authenticator on Android, please follow the steps below: 

1. Open the Google Authenticator app 
2. Go to Settings
3. Click on Time correction for codes 
4. Click Sync Now

If you’re using iOS, please follow the steps below:

1. Open your device’s Settings
2. Go to General  Date Time
3. Turn on Set Automatically and allow your device to use its current location to determine the correct time zone

My time is correct but I’m still getting invalid 2FA: 

If your time is set up correctly and it’s in sync with the device you’re trying to log in from, you could be getting invalid 2FA because you’re not entering the 2FA for the platform you’re trying to log into. For example, if you also have a Testnet account with 2FA and you’re accidentally trying to use that code to log in to the BitMEX mainnet, it will be an invalid 2FA code. 

If that’s not the case, please have a look at What if I lose my 2FA? article to see what you can do to get it disabled. 
 

Why should I enable 2FA on my account?

Securing your account with two-factor authentication (2FA) is one of the most important steps when opening any cryptocurrency trading account or wallet. 2FA makes it extremely difficult for bad actors to access your account, even if your email address and passwords are compromised. 

How to Withdraw from BitMEX

Withdraw Crypto on BitMEX (Web)

1. Open the BitMEX website and click on the wallet icon on the top right corner of the page.

2. Click on [Withdraw] to continue.

3. Select the currency and the network that you prefer, and type in the address and the amount you want to withdraw.

4. After that, click on [Continue] to start withdrawing.

 

Withdraw Crypto on BitMEX (App)

1. Open the BitMEX app on your phone, then click on the [Wallet] on the bar below.

2. Click on [Withdraw] to continue.

3. Click on the arrow button to add the address that you want to withdraw.

4. Select the types of crypto, and network and type in the address, then name a label for this address. Tick the box below for an easier withdrawal process.

5. Click on [Confirm] to confirm the address.

6. After that click on [Withdraw] one more time to start withdrawing.

7. Select the address you want to withdraw to.

8. Due to the setup you made before, now just need to type in the amount and then click on [Continue] to complete.

Frequently Asked Questions (FAQ)

Where is my withdrawal?

If you’ve submitted a withdrawal request and you’re wondering why you haven’t received the funds yet, you can refer to its Status on the Transaction History page to see where it’s at:

What are the withdrawal stages and what do the statuses mean? 

Status	Definition
Pending	Your withdrawal is waiting for you to confirm the request with your email. Make sure to check your inbox and confirm it within 30 minutes of your request to prevent it from getting canceled. If you haven’t received a confirmation email, refer to Why am I not receiving emails from BitMEX?
Confirmed	Your withdrawal was confirmed on your end (through your email if it was required) and is waiting to be processed by our system. All withdrawals, except XBT, are processed in real time. XBT withdrawals that are smaller than 5 BTC are processed hourly. Larger XBT withdrawals or those that require additional security screening are processed only once per day at 13:00 UTC.
Processing	Your withdrawal is being processed by our system and will be sent out shortly.
Completed	We’ve broadcast your withdrawal to the network. This doesn’t mean the transaction has been completed/confirmed on the blockchain - you’ll need to check that separately using your Transaction ID/address on a Block Explorer.
Canceled	Your withdrawal request was unsuccessful. If your withdrawal required email confirmation and it was not confirmed within 30 minutes of your request, that would be why it was canceled. In this case, you may try again while making sure you confirm it with your email.

My withdrawal has been completed but I still haven’t received it

Before you can get to the bottom of why your withdrawal is taking a while, you’ll first need to check the status of it is on the Transaction History page:

If the Status doesn’t say Completed, You can use this guide to figure out where your withdrawal is and when it will be completed. 

If your withdrawal has been completed on our end already, and you haven’t received it yet, it could be because the transaction is currently unconfirmed on the blockchain. You can check whether that’s the case by entering the TX shown on Transaction History on a Block Explorer. 

How long will the transaction take to get confirmed? 

The time it will take for miners to confirm your transaction on the blockchain will depend on the fee paid and the current network conditions. You can use this third-party tool to see an estimated wait time per fee paid

Why are my withdrawals disabled? (Withdrawal Ban)

If you have a temporary withdrawal ban on your account, it could be due to the following security reasons: 

• You’ve reset your password within the last 24 hours
• You’ve enabled 2FA on your account within the last 24 hours
• You’ve disabled 2FA on your account within the last 72 hours
• You’ve changed your email address within the last 72 hours

The withdrawal ban for these cases will be automatically lifted once the times mentioned above have passed.

Why was my withdrawal canceled?

If your withdrawal was canceled, it was likely because you didn’t confirm it through your email within 30 minutes of making the request.

After submitting a withdrawal, please check your inbox for the confirmation email and click on the View Withdrawal button to confirm it. 

Are there any withdrawal limitations?

Your entire Available Balance can be withdrawn at any time. This means that Unrealised Profits cannot be withdrawn, they must be realized first.

Furthermore, if you have a cross position, withdrawing from your Available Balance will reduce the amount of margin available to the position and in turn affect the liquidation price.

See the Margin Term Reference for more information about the definition of Available Balance. 

How do I cancel my withdrawal?

How to cancel your withdrawal and whether it’s possible depends on the withdrawal’s status, which can be seen on the Transaction History page:

Withdrawal Status	Action to Cancel
Pending	Click View Withdrawal in the verification email
Confirmed	Click cancel this withdrawal in the confirmation email
Processing	Contact Support for possible cancellation
Completed	Cannot be canceled; already broadcasted to the network

Is there a withdrawal fee?

BitMEX does not charge a fee to withdraw. However, there is a minimum Network Fee that is paid to the miners who process your transaction. The Network Fee is set dynamically based on network conditions. This fee does not go to BitMEX.